Refund policy
Our Commitment to Your Satisfaction
Your happiness matters to us at Brasello. We stand behind every product we offer, and if something isn't quite right, we're here to make it right.
30-Day Return Window
You have 30 full days from the date of delivery to initiate a return for any item that doesn't meet your expectations.
Requirements:
- Items must remain unused and in original condition
- All original packaging, tags, and accessories must be included
Return Shipping Costs
We Cover Shipping When:
- You receive a defective or damaged product
- We sent you the wrong item
- The product has a manufacturing defect
You Cover Shipping When:
- You've changed your mind about the purchase
- You ordered the wrong size, color, or style
- The item doesn't match your personal preferences
Please note: Original shipping charges are non-refundable in customer-initiated returns.
Simple Return Process
Step 1: Reach Out
Contact our support team at info@brasello.com with your order number and a brief explanation of why you're returning the item. All returns are sent to: Brasello 904 Aspen Ridge Dr, Southlake, TX 76092
Step 2: Get Authorization
We'll send you return instructions and authorization within 1-2 business days.
Step 3: Pack Carefully
Securely package your item with all original materials, ensuring everything is protected for transit.
Step 4: Ship It Back
Follow the shipping instructions provided in your return authorization email and drop off your package at the designated carrier location.
Restocking Fee: none.
Order Cancellation
If you wish to cancel your order, please contact us within 24 hours of placing your order at info@brasello.com.
Refund Timeline
Once your return arrives at our facility:
- Inspection – We verify the item meets return criteria
- Processing – Your refund is initiated within 10 business days of receiving your return
- Credit Arrival – Funds typically appear in your account within 10 business days, though this may vary depending on your financial institution
All refunds are issued to the original payment method used at checkout.
Product Exchanges
Need a different size or color? We're happy to help! Simply contact us at info@brasello.com, and our team will coordinate a smooth exchange for you.
Items We Cannot Accept
We accept returns on all products — defective or non-defective — within 30 days of delivery, provided the item is unused and in its original condition with all original packaging intact. Returns on items that have been opened, used, or are missing original packaging will be evaluated on a case-by-case basis and may not be accepted.
Questions or Concerns?
Our customer service team is here to help make your experience exceptional.
Brasello Customer Support
📍 Business Address: 904 Aspen Ridge Dr, Southlake, TX 76092
📧 Email:info@brasello.com
📞 Phone: +1 210-229-8656
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM EST
We typically respond to all inquiries within 1-2 business days.
This policy is designed to protect both our customers and our business. We reserve the right to refuse returns that don't meet these guidelines.